IT Support Engineer

Brierley Hill, England, United Kingdom
Other Areas of Expertise
Brierley Hill, England, United Kingdom
Other Areas of Expertise

Bring IT support experience and project development capabilities to a UK-wide role within a sophisticated and fast-growing logistics operation.

Thermotraffic is a leading provider of end-to-end Cold Chain logistics for clients in the UK, the Netherlands, Belgium and further afield. As a future-focused company we take every opportunity to adopt and deploy the latest available IT solutions at our sites across the UK. Are you the First Line IT Support Engineer who can drive and support this process as we enhance our IT capability? If so, please find out more about this highly responsible role within a company that is growing rapidly.

A large and international structure

Thermotraffic is a 100% subsidiary of the Nichirei Corporation. Our objective is to offer a seamless, end-to-end multi-temperature warehousing and logistics chain. In doing so we provide services to importers, manufacturers, wholesalers, retailers and distributors. You will therefore be working within a substantial and proven organization that offers all the resources necessary to do your job to the best of your ability.

Wide ranging support and interesting projects

As IT Support Engineer at Thermotraffic your core task is to perform essential operational support. At the same time, you play a central role in current and future projects designed to further enhance our IT excellence. You will join an IT team that consists of five people at our headquarters in Rotterdam, and one person in the UK.

By doubling our IT capacity in the UK you will assure better response times while performing the following key tasks:

  • Act as the first point of contact for IT related issues via the Service Desk via phone, email or in-person requests;
  • Maintain the ticketing system, ensuring that calls have been logged and actioned (including escalations to senior members of the team);
  • Process new users and leavers;
  • Install and troubleshoot both software and hardware (printers etc);
  • Password resets and unlocking accounts.

At all times you maintain in close contact with the other UK team member and, when necessary, the team in Rotterdam. Although the role is based at our Brierley Hill site, you will visit our other UK sites as and when necessary.

The Thermotraffic offer

As IT Support Engineer at Thermotraffic you will become a vital and multi-facing part of an open and friendly working environment in which everyone is encouraged to develop themselves both personally and professionally. You will also benefit from:

  • Market based salary;
  • 25 days of annual holidays plus bank holidays;
  • Pension and insurances;
  • Training opportunities;
  • An informal working atmosphere within an experienced team.

To apply for the position of IT Support Engineer you should have a wide range of basic IT knowledge. You also possess an understanding of how to work within a Service Desk environment, along with the written and verbal interpersonal skills necessary to explain technical terms and processes to non-technical users, politely and patiently.

The more formal requirements are:

  • At least two or three years of experience in a similar IT support role, ideally within a logistics environment;
  • Experience of application and mobile device management systems such as Apple Business Manager/Samsung Knox;
  • Knowledge of Windows 10/11 and Windows Server;
  • An understanding of Microsoft 365, Microsoft Exchange, Microsoft InTune, Sharepoint;
  • Basic understanding of LAN / WLAN / WAN / WiFi;
  • Experience of WMS is a plus, as is knowledge of RF equipment;
  • Valid driver’s license.

Get in touch!

If you think this is the role for you, contact us today via the application button on this page. If you have any questions, please call us at +31 (6) 82399779 or send an e-mail to

If you say food logistics, you say Thermotraffic

Thermotraffic provides a seamless, global one stop service for temperature-controlled food logistics. Always and everywhere, our aim is to be an irreplaceable partner for our customers by providing a combination of flexible and innovative solutions. Our people are the foundation of our success so we focus on personal and professional development within an enjoyable, safe and rewarding workplace. The result is a collaborative and can-do spirit that drives us to go the extra mile in order to meet and exceed the expectations of our customers. At all our sites across Europe, you’ll be encouraged to acquire new skills and broaden your perspective so that you’re equipped to challenge the status quo and make a valuable contribution to Thermotraffic and the wider industry.

Thermotraffic is a wholly owned subsidiary of Nichirei Corporation.

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